FREQUENTLY ASKED QUESTIONS (FAQ)
Summary
OAKBERRY FRANCHISE FAQS
Is Oakberry AU looking to franchise within Australia?
What kind of support Oakberry AU provides to Franchisees?
What is the estimative for a fully operational store? What is the usual payback time?
What is your franchise fee?
What are your royalty and marketing fees?
What Real Estate is available now? Will you find the Real Estate for me?
How do I get a copy of your Franchise Disclosure Document (FDD)?
I am very interested. What is my next step?
MY OAK - GENERAL QUESTIONS
What is the MY OAK?
Who can join the MY OAK?
How do I join and activate the MY OAK?
ACCOUNT MANAGEMENT
How do I access my account?
How do I activate my account?
How can I check my points?
How do I order online using the app?
What if I need to change or cancel my order?
Why haven't I received my points?
The MY OAK app doesn't work on my phone
My password doesn't seem to be working
I keep getting this error message: Member not Found or Email not found.
How can I change my details?
Do I need a physical plastic card to join the MY OAK?
How do I cancel my membership?
LOYALTY POINTS
How do I earn loyalty points?
How many points can I earn?
Where can I earn loyalty points?
How do I redeem my loyalty points?
Can I earn and redeem points in different Oakberry stores?
Can I earn points when I purchase an Oakberry Gift Card?
Can I earn points with home delivery apps?
Why haven't I received my points?
Why haven't I received my points?
Can I use the My OAK Card in other countries?
If I have used my reward points to redeem a menu or retail item, will I also earn points for the purchase of that item?
Can I exchange points for cash or gift vouchers?
Can I transfer points to other members?
Can I split the payment of the item by points and another payment?
Do reward items require more points on public holidays?
Will my points expire?